Terms of Service and Fulfillment Policy

What are well selling
We selling video editing services to create a sports highlight videos ordered by our customers. The particular service features depend on the package order by the customer.

Purchase currency
We operate in the United States and the US Dollar is our purchase currency.

Refund Policy

Full Refund: Available if the client cancels within 24 hours of booking and no work has started, excluding the non-refundable deposit (if applicable).
Partial Refund: Available if the client cancels after work has begun but before the first revision is delivered. The refund amount will be proportional to the work completed, excluding the non-refundable deposit (if applicable).
No Refund: After the first revision is delivered or the project is completed, no refunds will be issued.
Force Majeure: We are not liable for delays or non-delivery due to circumstances beyond our control. In such cases, partial refunds or rescheduling of services will be discussed.

Delivery and Revision Policy
Edited videos will be delivered via email to the email address provided when purchasing the service. A URL (link) to the video will be included in the delivery email. If applicable to the service,
download links will also be included in the email or at the URL to the video.

It is the responsibility of customer to make sure they provide a working email address to which they have full user access to see our delivery emails as well as every other email from the service provider.

One revision is included with the initial service fee. Additional revisions will be charged at $50 per hour of editing.

Return Policy
This is a service-based business. There are no returns.

Cancellation policy

Cancellation by Client:

Within 24 Hours of Booking: Full refund of any payments made, excluding the non-refundable deposit (if applicable).
Before Project Work Begins: If the client cancels after 24 hours but before any work has started, the non-refundable deposit will be retained (if applicable), but any additional payments will be refunded.
After Project Work Has Begun: If the client cancels after work has started, a partial refund may be available. The refund amount will be determined based on the proportion of work completed at the time of cancellation. The non-refundable deposit will still be retained (if applicable).
After First Draft Delivery: If the client cancels after the first draft has been delivered, no refunds will be issued for work completed up to that point.

Cancellation by Company:

If the company needs to cancel the project due to unforeseen circumstances, the client will receive a full refund of all payments, including the non-refundable deposit.

Force Majeure:

The company is not liable for cancellations due to circumstances beyond its control, such as natural disasters, severe weather, or other emergencies. In such cases, the company will work with the client to reschedule the project or provide a partial refund based on work completed.

Notice Period:

Clients must provide written notice of cancellation. The effective date of the cancellation is the date the written notice is received by the company.

Refund Processing:

Refunds will be processed within 6-7 business days from the date of cancellation confirmation. This may fluctuate based on the policies of the client and service provider credit card processing merchants.

Amendments to Policy:

The company reserves the right to amend this cancellation policy at any time. Clients will be notified of any changes to the policy in advance.

Customer Service Contact Information

To speak with a Prodigy Highlights representative, please email us at info@prodigyhighlights.com. Or you can setup a call using our Calendly link here: https://calendly.com/prodigy-highlights/questions

Website Privacy Policy

Can be view in full here: https://prodigyhighlights.com/privacy-policy/

Website Security

PCI Compliance

We take the security of your payment information very seriously. Our payment processing systems comply with the Payment Card Industry Data Security Standard (PCI DSS). This is a set of security standards designed to ensure that all companies that accept, process, store, or transmit credit card information maintain a secure environment. By adhering to these standards, we ensure that your payment information is handled safely and securely.

Integration Security with Stripe and Square

We use both Stripe and Square for payment processing, integrating their robust security measures into our website:

Stripe: Stripe is a PCI Service Provider Level 1, which is the highest grade of payment processing security. You can learn more about Stripe’s security practices and PCI compliance by visiting Stripe’s integration security.
Square: Square also adheres to stringent security standards to protect your payment information. To learn more about Square’s security practices, please visit Square’s security policies.

HTTPS and Security Best Practices

Our website employs HTTPS to encrypt all data transmitted between your browser and our server. This ensures that your sensitive information, such as payment details, is protected from interception by malicious actors. Additionally, we implement various security best practices to safeguard your data, including:

Regular security audits and vulnerability assessments
Use of secure coding techniques to prevent common web application vulnerabilities
Implementation of strong access controls to restrict unauthorized access to sensitive information

Protection Against Card Testing

We have implemented several measures to protect our payment system from card testing, a fraudulent activity where unauthorized users test stolen credit card numbers. These measures include:

Rate limiting to prevent excessive attempts to process payments in a short period
Automated monitoring for unusual transaction patterns
Advanced fraud detection tools provided by Stripe and Square

Safe Handling of Payment Information

When you make a purchase on our website, your payment information is handled with the utmost care. We do not store your credit card details on our servers. Instead, all payment information is securely transmitted and processed by Stripe and Square, ensuring that your sensitive data is never exposed to unauthorized access.

By prioritizing these security measures, we aim to provide a safe and secure shopping experience for all our customers. If you have any questions or concerns about our security practices, please feel free to contact us.

Terms of Service and Fulfillment Policy

What are well selling We selling video editing services to create a sports highlight videos ordered by our customers. The particular service features depend on the package order by the customer.

Purchase currency We operate in the United States and the US Dollar is our purchase currency.

Refund Policy

Full Refund: Available if the client cancels within 24 hours of booking and no work has started, excluding the non-refundable deposit (if applicable).

Partial Refund: Available if the client cancels after work has begun but before the first revision is delivered. The refund amount will be proportional to the work completed, excluding the non-refundable deposit (if applicable).

No Refund: After the first revision is delivered or the project is completed, no refunds will be issued.

Force Majeure: We are not liable for delays or non-delivery due to circumstances beyond our control. In such cases, partial refunds or rescheduling of services will be discussed.

It is the responsibility of customer to make sure they provide a working email address to which they have full user access to see our delivery emails as well as every other email from the service provider.

One revision is included with the initial service fee. Additional revisions will be charged at $50 per hour of editing.

Return Policy This is a service-based business. There are no returns.

Cancellation policy

Cancellation by Client:

Within 24 Hours of Booking: Full refund of any payments made, excluding the non-refundable deposit (if applicable).

Before Project Work Begins: If the client cancels after 24 hours but before any work has started, the non-refundable deposit will be retained (if applicable), but any additional payments will be refunded.

After Project Work Has Begun: If the client cancels after work has started, a partial refund may be available. The refund amount will be determined based on the proportion of work completed at the time of cancellation. The non-refundable deposit will still be retained (if applicable).

After First Draft Delivery: If the client cancels after the first draft has been delivered, no refunds will be issued for work completed up to that point.

Cancellation by Company:

If the company needs to cancel the project due to unforeseen circumstances, the client will receive a full refund of all payments, including the non-refundable deposit.

Force Majeure:

The company is not liable for cancellations due to circumstances beyond its control, such as natural disasters, severe weather, or other emergencies. In such cases, the company will work with the client to reschedule the project or provide a partial refund based on work completed.

Notice Period:

Clients must provide written notice of cancellation. The effective date of the cancellation is the date the written notice is received by the company.

Refund Processing:

Refunds will be processed within 6-7 business days from the date of cancellation confirmation. This may fluctuate based on the policies of the client and service provider credit card processing merchants.

Amendments to Policy:

The company reserves the right to amend this cancellation policy at any time. Clients will be notified of any changes to the policy in advance.

Customer Service Contact Information

To speak with a Prodigy Highlights representative, please email us at info@prodigyhighlights.com. Or you can setup a call using our Calendly link here: https://calendly.com/prodigy-highlights/questions

Website Privacy Policy

Can be view in full here: https://prodigyhighlights.com/privacy-policy/

Website Security

PCI Compliance

Integration Security with Stripe and Square

We use both Stripe and Square for payment processing, integrating their robust security measures into our website:

Stripe: Stripe is a PCI Service Provider Level 1, which is the highest grade of payment processing security. You can learn more about Stripe’s security practices and PCI compliance by visiting Stripe’s integration security.

Square: Square also adheres to stringent security standards to protect your payment information. To learn more about Square’s security practices, please visit Square’s security policies.

HTTPS and Security Best Practices

Regular security audits and vulnerability assessments

Use of secure coding techniques to prevent common web application vulnerabilities

Implementation of strong access controls to restrict unauthorized access to sensitive information

Protection Against Card Testing

We have implemented several measures to protect our payment system from card testing, a fraudulent activity where unauthorized users test stolen credit card numbers. These measures include:

Rate limiting to prevent excessive attempts to process payments in a short period

Automated monitoring for unusual transaction patterns

Advanced fraud detection tools provided by Stripe and Square

Safe Handling of Payment Information

By prioritizing these security measures, we aim to provide a safe and secure shopping experience for all our customers. If you have any questions or concerns about our security practices, please feel free to contact us.

What are well selling
We selling video editing services to create a sports highlight videos ordered by our customers. The particular service features depend on the package order by the customer.

Purchase currency
We operate in the United States and the US Dollar is our purchase currency.

Return Policy
This is a service-based business. There are no returns.